Published on: April 2026
ARTIFICIAL INTELLIGENCE IN INDIAN BANKING: TRANSFORMATION, CHALLENGES, AND THE ROAD AHEAD
Vikas Kumar
Dr. Abhay Singh Chaudhary
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Abstract
This study explores Artificial Intelligence's (AI) transformative role in Indian banking, from chatbots like SBI's SIA and ICICI's iPal enhancing customer service to AI-driven fraud detection reducing losses by 40% (EY India, 2023) and faster credit scoring boosting inclusion. Drawing on RBI's FREE-AI framework and surveys, it analyzes rapid adoption trends (60%+ banks by 2025), operational efficiencies, and gaps in smaller public banks due to budget constraints. While AI promises cost savings and competitiveness, challenges like governance maturity, ethical risks, and cybersecurity threats persist. The road ahead demands robust regulation, training, and ethical AI to foster secure, inclusive digital banking in India.
How to Cite this Paper
Kumar, V. (2026). Artificial Intelligence in Indian Banking: Transformation, Challenges, and the Road Ahead. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(04). https://doi.org/10.55041/ijcope.v2i4.651
Kumar, Vikas. "Artificial Intelligence in Indian Banking: Transformation, Challenges, and the Road Ahead." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i4.651.
Kumar, Vikas. "Artificial Intelligence in Indian Banking: Transformation, Challenges, and the Road Ahead." International Journal of Creative and Open Research in Engineering and Management 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i4.651.
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- •All submissions are screened under plagiarism detection.
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- •Authors retain copyright.
- •Peer Review Type: Double-Blind Peer Review
- •Published on: Apr 23 2026
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