Published on: April 2026
A STUDY ON THE OPERATIONAL AND DOCUMENTATION CHALLENGES FACED BY FREIGHT FORWARDERS IN INDIA: A QUANTITATIVE INVESTIGATION OF AN INTEGRATED FAILURE ARCHITECTURE
Kavin Karthikeyan V
Dr. S. Gokul Kumar
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Abstract
Freight forwarding is the backbone of India’s international trade ecosystem. Despite the National Logistics Policy 2022 and PM GatiShakti framework establishing ambitious modernisation targets, the sector continues to exhibit persistent documentation inaccuracies, coordination failures, and workforce capability deficits that inflate shipment cycle times and expose shippers to regulatory risk. This study investigates the nature, frequency, and statistical interdependencies of operational and documentation challenges across four functional domains — Transportation, Documentation, Field Operations, and Core Competencies at iSpeed Freight India Private Limited, Chennai. A structured questionnaire was administered to 70 freight forwarding professionals across different departments during February–March 2026. Data were analysed using IBM SPSS Statistics. CHA coordination inefficiencies, cargo damage or mishandling, and non-availability of transport emerge as the highest- prevalence challenges. The study delivers statistically grounded evidence base and an actionable improvement framework for logistics managers and policymakers.
How to Cite this Paper
V, K. K. (2026). A Study on the Operational and Documentation Challenges Faced by Freight Forwarders in India: A Quantitative Investigation of an Integrated Failure Architecture. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(04). https://doi.org/10.55041/ijcope.v2i4.803
V, Kavin. "A Study on the Operational and Documentation Challenges Faced by Freight Forwarders in India: A Quantitative Investigation of an Integrated Failure Architecture." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i4.803.
V, Kavin. "A Study on the Operational and Documentation Challenges Faced by Freight Forwarders in India: A Quantitative Investigation of an Integrated Failure Architecture." International Journal of Creative and Open Research in Engineering and Management 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i4.803.
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- •Published on: Apr 28 2026
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