The rapid expansion of the housing finance sector in India has made home loans a central instrument in enabling homeownership and driving economic growth. This study aims to examine the home loan products and services offered by Tata Capital Limited, a leading Non-Banking Financial Company (NBFC) in India, and evaluate their impact on housing finance in Pune. A descriptive research design was employed, and primary data was collected through a structured questionnaire from 100 respondents including working professionals, salaried individuals, businessmen, and self-employed persons across Pune. The study analyses borrower demographics, loan preferences, awareness of products, repayment patterns, and satisfaction levels associated with home loan services at Tata Capital Limited. The findings reveal that 60% of respondents are male, with the 30–40 age group being the most active borrowers (40%). Private employees constitute the largest borrower segment (35%), and the 6–12 lakh income bracket shows the highest loan demand (35%). Interest rate remains the most critical parameter influencing loan decisions (50%), while buying a house or flat is the primary purpose (50%). The study concludes that Tata Capital Limited offers competitive, customer-centric home loan products, but challenges such as high processing fees, complex documentation, and awareness gaps must be addressed to enhance accessibility and customer satisfaction.