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International Journal of Creative and Open Research in Engineering and Management

A Peer-Reviewed, Open-Access International Journal Supporting Multidisciplinary Research, Digital Publishing Standards, DOI Registration, and Academic Indexing.
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ISSN: 3108-1754 (Online)
Crossref DOI: Available
ISO Certification: 9001:2015
Publication Fee: 599/- INR
Compliance: UGC Journal Norms
License: CC BY 4.0
Peer Review: Double Blind
Volume 02, Issue 05

Published on: May 2026

OPERATIONAL EFFICIENCY OF CUSTOMS HOUSE AGENTS (CHA) IN IMPORT AND EXPORT

MADHAN KUMAR .G

Dr B KALAIYARASAN

Department of Management Studies Vels Institute of Science Technology & Advance Studies (VISTAS) Chennai
DOI:https://doi.org/10.55041/ijcope.v2i5.535

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Abstract

This paper focuses on the efficiency of operations conducted by Custom House Agents (CHA) in India, with emphasis on import/export activities of ., a customs broker and freight forwarder based out of Chennai. The paper highlights the results of the case based analysis of five different operational instances concerning documentation process, custom clearance, logistical coordination, financial impact, and adoption of electronic portals such as ICEGATE/EDI. It is observed that documentation accuracy, coordination between stakeholders, and implementation of technology play a crucial role in the determination of efficiency of clearance operations, while port congestion, customs examination, and regulation pose continuing problems. This paper adds empirical literature on CHA operations in India and provides suggestions for enhancing the operations of the CHA industry.

 Keywords: Custom House Agent, CHA, Import Export, Custom Clearance, ICEGATE, CBLR

How to Cite this Paper

.G, M. K. (2026). Operational Efficiency of Customs House Agents (CHA) in Import and Export. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(05). https://doi.org/10.55041/ijcope.v2i5.535

.G, MADHAN. "Operational Efficiency of Customs House Agents (CHA) in Import and Export." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i5.535.

.G, MADHAN. "Operational Efficiency of Customs House Agents (CHA) in Import and Export." International Journal of Creative and Open Research in Engineering and Management 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i5.535.

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References


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Ethical Compliance & Review Process

  • •All submissions are screened under plagiarism detection.
  • •Review follows editorial policy.
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  • •Peer Review Type: Double-Blind Peer Review
  • •Published on: May 17 2026
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