Residential housing societies coordinate recurring activities such as maintenance fee collection, complaint resolution, worker coordination, event communication, resident records, and security-related tasks. When these activities are handled through paper registers, spreadsheets, phone calls, and separate messaging groups, information can become fragmented and follow-up may be delayed. This review examines literature relevant to digital society administration, property management, and facility management. It considers web-based management portals as a practical approach for centralizing records, supporting role-based access, tracking complaints and payments, recording worker details, and communicating events and notices. Existing society-management work identifies resident, secretary, and security-guard workflows as important parts of a unified system, while wider facility-management research emphasizes service monitoring, data integration, asset maintenance, privacy, and interoperability. The review identifies common design requirements: clear role separation, reliable record keeping, status tracking, secure handling of personal and financial data, accessible interfaces, and transparent administrative processes. It also highlights limitations in the literature, including a lack of comparable evaluation metrics for small and medium residential societies, limited evidence on long-term adoption, and challenges related to data quality and user training. The paper concludes that a simple, secure, and maintainable web-based system can support more organized residential community operations when accompanied by appropriate governance and regular evaluation.

Keywords— Society maintenance; residential community; facility management; web-based system; complaint management; maintenance payments; role-based access; digitalization.