Customer satisfaction in the residential real estate sector is a multidimensional construct encompassing the perceived quality of location, construction, amenities, pricing, sales service, and timely delivery. This study investigates customer satisfaction towards residential projects with special reference to Vaman Civil Constructions and Homes Pvt Ltd, a residential property developer. A structured questionnaire survey was administered to 100 customers who have purchased residential properties from the developer. The study evaluates satisfaction across six critical dimensions — location and connectivity, construction quality, amenities, pricing and value, sales and service quality, and delivery performance — using a five-point Likert scale, supplemented by categorical analysis of possession timelines, complaint resolution, Net Promoter Score (NPS), and repurchase and referral intentions. Key findings reveal that construction quality achieved the highest mean satisfaction score (M=4.12), while pricing transparency (M=3.58) and documentation clarity (M=3.61) represent the most significant improvement opportunities. The overall mean satisfaction score stands at 3.88 out of 5, and the NPS of 7.83 reflects a generally positive customer sentiment. However, 57% of customers experienced possession delays, and 51% raised complaints of which 16% remain unresolved — indicating critical service delivery gaps requiring urgent organizational attention. Evidence-based recommendations are provided to enhance customer satisfaction and builder credibility.