In this study, the author examined export freight forwarding services with a focus on the challenges associated with multi-modal transportation operations at as export freight forwards play an increasingly critical role as the intermediary in managing transportation of products, documentation, customs clearance and coordinating various parties involved in moving goods internationally due to the growing volume of global trade; and although multi-modal transportation allows the shipment of goods via four different transportation formats —land, rail, sea, and air —combined under one contract, it creates many operational challenges. A descriptive research design was used in the data collection process through the distribution of structured questionnaires to 47 individuals employed within the logistics profession, and applied various statistical methods in the analysis of the collected data (e.g., percentage analysis, descriptive statistics, analysis of variance (ANOVA), the chi-square method, and Pearson correlation analysis). An examination of correlation among operationally-related trends revealed a significant positive correlation between infrastructure constraints and high transportation costs (r = 0.614). The results of the research indicate that freight forwarding services contribute to improved export efficiency (57.4%), but that multiple significant challenges related to ensuring the timely delivery of exports adversely affect export operations (for example, lack of customs clearance facilities, deficient infrastructure, lack of technology integration, and intermodal coordination). Finally, recommendations to enhance coordination, achieve digital integration of logistics, comply with regulations and mitigate are provided in the conclusion of the research study.