The growth of quick commerce services has changed the shopping habits of people living in urban areas. Customers now prefer platforms that can deliver groceries and daily essentials quickly and conveniently. In this process, delivery partners have become an important part of the service because they directly interact with customers and influence their overall experience. At the same time, quick commerce companies are also generating flexible job opportunities for many individuals.

This research focuses on studying the contribution of delivery partners towards customer experience and employment generation with special reference to Zepto services in Pune City. The study mainly examines customer opinions regarding delivery speed, behaviour, communication, professionalism, and service efficiency.

The research is descriptive in nature and is based on responses collected from 100 Zepto users through a structured questionnaire. Basic statistical tools such as percentage analysis and graphical interpretation were used for analysing the data.

The results indicate that customers highly value timely delivery and polite interaction during the delivery process. Most respondents were satisfied with the service provided by delivery partners. The study also shows that quick commerce platforms are contributing to flexible employment opportunities in urban areas. The research finally suggests that better training, operational support, and incentive systems can further improve delivery partner performance and customer satisfaction.

Keywords: -

Quick Commerce, Delivery Partners, Customer Experience, Employment Opportunities, Customer Satisfaction, Zepto, Gig Economy, Service Quality