Civic complaints reflect the efficiency and quality of their public service delivery mechanisms by municipalities. In India, there are many grievance redressal systems that currently use only manual processes which can produce a delayed response time and create poor tracking of complaints that may not receive a response at all. The project proposes an AI powered civic complaint management system that features smart automation and decision making capabilities. The citizens of the communities will be able to enter complaints via a web application or chatbot utilizing text, images, and video as evidence. BERT will be used to classify complaints, ResNet will provide image severity analysis, XGBoost will provide priority prediction, and Rasa will provide conversational support for citizens submitting their complaint. Each complaint will be automatically classified, prioritized, and routed to the correct departments for rapid resolution. The proposed system enhances transparency, efficiency, accountability, and rapid response times associated with smart municipal governance.