Published on: May 2026
CHATGPT AND ITS IMPACT ON LIBRARY USERS: A COMPREHENSIVE STUDY
Dr. Chandramani Kailash Gajbhiye
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Abstract
Artificial Intelligence (AI) has emerged as a major technological advancement influencing various sectors, including Library and Information Science. Among recent AI innovations, ChatGPT, developed by OpenAI, has attracted considerable attention because of its ability to generate human-like responses and provide interactive information services. The present study examines the development, applications, and impact of ChatGPT on library users and modern library services. The study is descriptive and analytical in nature and is based on secondary data collected from books, journal articles, reports, and scholarly databases. The paper discusses the historical development of ChatGPT, its role in digital libraries, changing reading behavior, and the transformation of library services through AI technologies. The findings indicate that ChatGPT improves information accessibility, enhances research support, and strengthens user engagement. However, concerns relating to information reliability, ethical use, privacy, and overdependence on technology continue to remain important challenges. The study concludes that ChatGPT should function as a supportive tool alongside professional librarians in order to create efficient, user-centered, and technologically balanced library systems.
How to Cite this Paper
Gajbhiye, C. K. (2026). Chatgpt and its Impact on Library users: A Comprehensive Study. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(05). https://doi.org/10.55041/ijcope.v2i5.445
Gajbhiye, Chandramani. "Chatgpt and its Impact on Library users: A Comprehensive Study." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i5.445.
Gajbhiye, Chandramani. "Chatgpt and its Impact on Library users: A Comprehensive Study." International Journal of Creative and Open Research in Engineering and Management 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i5.445.
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References
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- Russell and P. Norvig, Artificial Intelligence: A Modern Approach, 4th ed., Pearson Education, pp. 1–1152, 2021.
- International Federation of Library Associations and Institutions, “Artificial Intelligence in Libraries Report,” IFLA Publications, pp. 1–45, 2020.
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- Johnson, P. Martin, and R. Clark, “AI chatbots and user satisfaction in libraries,” Library Technology Review, vol. 18, no. 3, pp. 89–102, 2022.
- UNESCO, “Ethical implications of artificial intelligence in information systems,” UNESCO Research Report, pp. 1–52, 2021.
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- •Peer Review Type: Double-Blind Peer Review
- •Published on: May 14 2026
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