IJCOPE Journal

UGC Logo DOI / ISO Logo

International Journal of Creative and Open Research in Engineering and Management

A Peer-Reviewed, Open-Access International Journal Supporting Multidisciplinary Research, Digital Publishing Standards, DOI Registration, and Academic Indexing.
Journal Information
ISSN: 3108-1754 (Online)
Crossref DOI: Available
ISO Certification: 9001:2015
Publication Fee: 599/- INR
Compliance: UGC Journal Norms
License: CC BY 4.0
Peer Review: Double Blind
Volume 02, Issue 9

Published on: September 2026

CONSUMER RIGHTS IN TRANSITION: DIGITAL TRANSFORMATION, EMERGING CHALLENGES, AND INDIA'S EVOLVING CONSUMER EMPOWERMENT FRAMEWORK (1986–2026 AND BEYOND) — A HUMAN RIGHTS PERSPECTIVE

Prof. Capt. Vijay Kumar Madugu

Babu Jagjivan Ram Govt. Degree College (Autonomous)

Narayanaguda, Hyderabad

Osmania University, Telangana, India

Article Status

Plagiarism Passed Peer Reviewed Open Access

Available Documents

Abstract

India's consumer protection law has come a long way since 1986. What began as a compensation-driven, forum-based system for settling individual grievances has, over the last four decades, turned into something closer to a preventive and technology-aware regime built around the Consumer Protection Act, 2019. That shift matters more than ever now. Online platforms, algorithmic pricing, personalised advertising and data-driven selling have changed what a transaction even looks like, and they have brought harms  dark patterns, covert data use, one-sided information  that the drafters of the 1986 Act simply could not have imagined. This paper looks at that forty-year arc through a doctrinal and socio-legal lens, reading it against the human-rights vocabulary set out in the United Nations Guidelines for Consumer Protection (1985, revised 2015) and against Article 21 of the Constitution of India. Drawing on statutes, delegated rules, regulatory guidelines and secondary literature, the paper reconstructs how the idea of a consumer right emerged and evolved, points to gaps in how e-commerce, dark patterns and targeted advertising are currently governed, and sketches a layered framework connecting consumer protection to dignity, autonomy and control over one's own information. The picture that emerges is mixed: the Central Consumer Protection Authority, the E-Commerce Rules of 2020 and the 2023 Dark Patterns Guidelines are genuine institutional gains, yet enforcement capacity, cross-border reach and basic digital literacy among consumers remain weak points. The paper's broader claim is that India's consumer-law trajectory should not be read as a string of isolated amendments but as an ongoing constitutional project — one that will increasingly have to reckon with data governance and artificial intelligence as it moves toward 2026 and beyond.

Key Words: Consumer Protection Act 2019, digital rights, human rights, dark patterns, e-commerce regulation, Central Consumer Protection Authority, consumer empowerment

How to Cite this Paper

Madugu, C. V. K. (2026). Consumer Rights in Transition: Digital Transformation, Emerging Challenges, and India's Evolving Consumer Empowerment Framework (1986–2026 and Beyond) — A Human Rights Perspective. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(9), 1-9. https://doi.org/10.55041/ijcope.v2i8.280

Madugu, Capt.. "Consumer Rights in Transition: Digital Transformation, Emerging Challenges, and India's Evolving Consumer Empowerment Framework (1986–2026 and Beyond) — A Human Rights Perspective." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 9, 2026, pp. 1-9. doi:https://doi.org/10.55041/ijcope.v2i8.280.

Madugu, Capt.. "Consumer Rights in Transition: Digital Transformation, Emerging Challenges, and India's Evolving Consumer Empowerment Framework (1986–2026 and Beyond) — A Human Rights Perspective." International Journal of Creative and Open Research in Engineering and Management 02, no. 9 (2026): 1-9. https://doi.org/https://doi.org/10.55041/ijcope.v2i8.280.

Search & Index

References

Ariyaratna, B. A. R. R. (2018). Protection of consumer rights on the internet: Prospects and challenges for the Sri Lankan legal system. OUSL Journal, 13(2), 5–23. https://doi.org/10.4038/ouslj.v13i2.7439

Central Consumer Protection Authority. (2022). Guidelines for prevention of misleading advertisements and endorsements for misleading advertisements, 2022. Ministry of Consumer Affairs, Food and Public Distribution, Government of India.

Central Consumer Protection Authority. (2023). Guidelines for prevention and regulation of dark patterns, 2023. Ministry of Consumer Affairs, Food and Public Distribution, Government of India.

Consumer Protection (E-Commerce) Rules, 2020 (India).

Consumer Protection Act, 1986,

Consumer Protection Act, 2019, No

Digital Personal Data Protection Act, 2023, No. 22 of 2023 (India).

Indian Medical Association v. V.P. Shantha, (1995) 6 SCC 651 (Supreme Court of India).

Information Technology Act, 2000, No. 21 of 2000 (India).

KPMG in India. (2023, December 30). Dark patterns and its impact in the digital world [Blog post]. https://kpmg.com/in/en/blogs/2023/12/dark-patterns-and-its-impact-in-the-digital-world.html

Lucknow Development Authority v. M.K. Gupta, (1994) 1 SCC 243 (Supreme Court of India).

PRS Legislative Research. (2019). The Consumer Protection Bill, 2019 [Bill summary]. PRS India. https://prsindia.org/billtrack/the-consumer-protection-bill-2019

Sen, S. K. (2015). Consumers protection in India in changing economic scenario. Journal of Law and Conflict Resolution.

Ethical Compliance & Review Process

  • All submissions are screened under plagiarism detection.
  • Review follows editorial policy.
  • Authors retain copyright.
  • Peer Review Type: Double-Blind Peer Review
  • Published on: Sep 03 2026
CCBYNC

This article is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. You are free to share and adapt this work for non-commercial purposes with proper attribution.

View License
Scroll to Top