The COVID‑19 pandemic precipitated an accelerated shift from traditional office‑based work arrangements to remote working modalities, especially within knowledge‑intensive industries such as information technology (IT). Work‑From‑Home (WFH) practices redefined organizational dynamics, employee routines, communication channels, and performance expectations. This research explores the effect of WFH on job satisfaction and productivity in the IT sector. Using a mixed‑methods approach that integrates quantitative survey data and qualitative interviews, the study investigates employee perceptions of work autonomy, work‑life balance, technological readiness, social isolation, communication challenges, well‑being, and perceived productivity.

The results indicate that WFH has a significant influence on job satisfaction, with positive effects attributed primarily to improved flexibility and reduced commuting time. Conversely, social isolation, blurred work‑life boundaries, and inadequate home working infrastructure moderated this effect negatively. Productivity outcomes displayed a complex pattern: while many respondents reported higher productivity due to fewer office distractions and personalized work environments, others experienced challenges related to remote coordination, collaboration fatigue, and extended working hours. The research synthesizes these findings to develop a conceptual model illustrating the relationships between WFH components, job satisfaction mediators, and productivity outcomes.

The study’s contributions are twofold: (1) an empirical evaluation of WFH’s impact in a contextually relevant sector during a period of global disruption, and (2) practical recommendations for organizations aiming to optimize remote work policies for employee well‑being and performance. The results have implications for HR strategy, digital infrastructure planning, leadership practices, and future research on flexible work arrangements in rapidly evolving work ecosystems.