Logistics and supply chain management play a critical role in ensuring the smooth movement of goods across locations, and efficient shipment documentation and tracking systems are essential for maintaining transparency, accuracy, and timely delivery. This study examines the shipment documentation and tracking processes at Nova Global Logistics Pvt Ltd, Vellore, with a focus on identifying the challenges associated with manual documentation, delays in tracking updates, and operational inefficiencies in invoice and airway bill (AWB) generation.

The study adopts a descriptive research design, with primary data collected through a structured questionnaire administered to 100 employees involved in logistics operations, supplemented by secondary data from company records and logistics literature. The findings show that 57% of AWB generation still relies on manual methods, 54% of respondents report inadequate verification before final AWB submission, and data entry errors (30%) are the leading cause of documentation inaccuracies. Overall documentation efficiency is rated only 'Fair' by 34% of respondents, and 32% strongly agree that manual handling increases the likelihood of error.

The study recommends implementing digital documentation systems, standardising invoice and AWB formats, strengthening verification protocols, and investing in employee training to reduce errors and improve coordination with courier partners such as UPS, DHL, Blue Dart, DTDC, and Aramex. These measures are expected to enhance operational efficiency, reduce documentation errors, and improve customer satisfaction