Published on: May 2026
IMPLEMENTATION OF WAREHOUSE MANAGEMENT SYSTEM (WMS) IN CFS OPERATION
G.Sivabalan
Dr. P.Vinodhini
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Abstract
The present study is an attempt to study the implementation of a Warehouse Management System (WMS) in the operations of Container Freight Stations (CFS) with special reference to a leading Container Freight Station (CFS) operator at Chennai. The study uses a structured survey instrument that was administered to 60 CFS employees from different departments to assess the effect of WMS on technology adoption, process efficiency, regulatory compliance, cost reduction, and overall operational performance. Statistical tools such as One-Way ANOVA and Chi-Square tests were used to test six hypotheses. The results suggest that the outcomes of WMS implementation were consistently positive across designations, experience levels and departments with no statistically significant differences between groups. The study finds that WMS is a significant enabler of operational excellence in CFS environments, by facilitating the processing of customs documentation, increasing the speed of cargo handling, decreasing manual errors, and increasing customer satisfaction. The paper also indicates training adequacy and regulatory update agility as areas for improvement and provides actionable recommendations for logistics practitioners and policymakers.
How to Cite this Paper
G.Sivabalan, (2026). Implementation of Warehouse Management System (WMS) in CFS Operation. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(05). https://doi.org/10.55041/ijcope.v2i5.440
G.Sivabalan, . "Implementation of Warehouse Management System (WMS) in CFS Operation." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i5.440.
G.Sivabalan, . "Implementation of Warehouse Management System (WMS) in CFS Operation." International Journal of Creative and Open Research in Engineering and Management 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i5.440.
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- •Peer Review Type: Double-Blind Peer Review
- •Published on: May 14 2026
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