Published on: May 2026
QUEUEMATE: A BLOCKCHAIN-ENABLED REAL-WORLD PROCESS NAVIGATOR AND QUEUE INTELLIGENCE SYSTEM FOR PUBLIC SERVICE INSTITUTIONS
Anseema Sharma Govinda Lovanshi Kanak Pandey Shubhi Agrawal
Praveena Joshi
Indore Institute of Science and Technology Indore Madhya Pradesh India
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Abstract
Existing e-governance portals and basic token-issuing systems address only the surface layer of this problem and consistently fail to deliver secure, coordinated, institution-aware procedural guidance. This paper introduces QueueMate—a blockchain-powered, real-world process navigation and queue intelligence platform designed to reform the entire citizen-institution interaction from start to finish. The platform brings together an Android mobile application (built with Kotlin and Jetpack Compose), AI-driven queue demand prediction, smart-contract-governed document authentication, and an immutable audit layer anchored on Ethereum and Hyperledger networks.
How to Cite this Paper
Sharma, A., Lovanshi, G., Pandey, K. & Agrawal, S. (2026). QueueMate: A Blockchain-Enabled Real-World Process Navigator and Queue Intelligence System for Public Service Institutions. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(05). https://doi.org/10.55041/ijcope.v2i5.647
Sharma, Anseema, et al.. "QueueMate: A Blockchain-Enabled Real-World Process Navigator and Queue Intelligence System for Public Service Institutions." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i5.647.
Sharma, Anseema,Govinda Lovanshi,Kanak Pandey, and Shubhi Agrawal. "QueueMate: A Blockchain-Enabled Real-World Process Navigator and Queue Intelligence System for Public Service Institutions." International Journal of Creative and Open Research in Engineering and Management 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i5.647.
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- •Published on: May 20 2026
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