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International Journal of Creative and Open Research in Engineering and Management

A Peer-Reviewed, Open-Access International Journal Supporting Multidisciplinary Research, Digital Publishing Standards, DOI Registration, and Academic Indexing.
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ISSN: 3108-1754 (Online)
Crossref DOI: Available
ISO Certification: 9001:2015
Publication Fee: 599/- INR
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License: CC BY 4.0
Peer Review: Double Blind
Volume 02, Issue 04

Published on: April 2026

RETAIL & E-COMMERCE

Saroj kumar

Dr. Om prakash

DOI:https://doi.org/10.55041/ijcope.v2i4.805

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Plagiarism Passed Peer Reviewed Open Access

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Abstract

The global business environment of the twenty-first century is undergoing a radical transformation driven by a shift in how companies interact with their customers. In this digital era, firms are no longer judged solely on the quality of their physical products or financial performance. Instead, the modern consumer evaluates a brand based on its accessibility, responsiveness, and the seamlessness of its digital support ecosystem.


As societal expectations evolve, traditional human-led customer service is being augmented, and in many cases replaced, by Artificial Intelligence (AI). Chatbots and AI-based support systems have emerged as the primary framework for implementing and assessing this new standard of corporate accountability and service delivery.

How to Cite this Paper

kumar, S. (2026). Retail & E-Commerce. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(04). https://doi.org/10.55041/ijcope.v2i4.805

kumar, Saroj. "Retail & E-Commerce." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i4.805.

kumar, Saroj. "Retail & E-Commerce." International Journal of Creative and Open Research in Engineering and Management 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i4.805.

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References


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Ethical Compliance & Review Process

  • •All submissions are screened under plagiarism detection.
  • •Review follows editorial policy.
  • •Authors retain copyright.
  • •Peer Review Type: Double-Blind Peer Review
  • •Published on: Apr 28 2026
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This article is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. You are free to share and adapt this work for non-commercial purposes with proper attribution.

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