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International Journal of Creative and Open Research in Engineering and Management

A Peer-Reviewed, Open-Access International Journal Supporting Multidisciplinary Research, Digital Publishing Standards, DOI Registration, and Academic Indexing.
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ISSN: 3108-1754 (Online)
Crossref DOI: Available
ISO Certification: 9001:2015
Publication Fee: 599/- INR
Compliance: UGC Journal Norms
License: CC BY 4.0
Peer Review: Double Blind
Volume 02, Issue 05

Published on: May 2026

A STUDY ON RECRUITMENT STRATEGY USING STANDARD OPERATING PROCEDURES (SOP) IN SERVICE INDUSTRY

J. Naresh Kumar

Dr. A. NARMADHA

MBA (BUSINESS ANALYTICS) School of Management Studies

Vels Institute of Science Technology & Advanced Studies Chennai 600 117 India
DOI:https://doi.org/10.55041/ijcope.v2i5.361

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Plagiarism Passed Peer Reviewed Open Access

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Abstract

This research looks at the effectiveness of recruitment methods based on Standard Operating Procedures (SOP) in the service industry. The core research was to see how recruitment based on improve efficiency, consistency, and performance in the organization. The research was descriptive, and it collect primary data from 200 service industry workers from various service sectors with a 5-point Likert scale structured questionnaire. Statistical analysis methods including Percentage analysis, descriptive statistics, Cronbach's Alpha, chi-square test and Pearson's correlation analysis were used to analyse the data. There was a high positive relationship found between SOP implementation, analytical tools and organizational hiring performance. In service sectors having SOP for recruitment helps in minimizing bias and ensures efficiency of recruitment process and increases efficiency of hiring. The research concluded that recruitment strategies with an increased use of analytics positively impact the organizational performance in the service industry and recommends that there should be constant improvements in recruitment methods with increased usage of analytical tools.

Key Words: Recruitment Strategy, Standard Operating Procedure (SOP), Service Industry, HR Analytics, Recruitment Effectiveness, Analytics Recruitment.

How to Cite this Paper

Kumar, J. N. (2026). A Study on Recruitment Strategy using Standard Operating Procedures (SOP) in Service Industry. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(05). https://doi.org/10.55041/ijcope.v2i5.361

Kumar, J.. "A Study on Recruitment Strategy using Standard Operating Procedures (SOP) in Service Industry." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i5.361.

Kumar, J.. "A Study on Recruitment Strategy using Standard Operating Procedures (SOP) in Service Industry." International Journal of Creative and Open Research in Engineering and Management 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i5.361.

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References


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Ethical Compliance & Review Process

  • •All submissions are screened under plagiarism detection.
  • •Review follows editorial policy.
  • •Authors retain copyright.
  • •Peer Review Type: Double-Blind Peer Review
  • •Published on: May 12 2026
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