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International Journal of Creative and Open Research in Engineering and Management

A Peer-Reviewed, Open-Access International Journal Supporting Multidisciplinary Research, Digital Publishing Standards, DOI Registration, and Academic Indexing.
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ISSN: 3108-1754 (Online)
Crossref DOI: Available
ISO Certification: 9001:2015
Publication Fee: 599/- INR
Compliance: UGC Journal Norms
License: CC BY 4.0
Peer Review: Double Blind
Volume 02, Issue 05

Published on: May 2026

THE ROLE OF HR PRACTICES IN ENHANCING EMPLOYEE LOYALTY AND COMMITMENT IN MEDICAL BILLING WHOLESALERS

Pavithran.V

Dr. M. Kotteeswaran

Department of Management Studies

Vels Institute of Science Technology and Advanced Studies
DOI:https://doi.org/10.55041/ijcope.v2i5.393

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Plagiarism Passed Peer Reviewed Open Access

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Abstract

In this article, we examine how Medical Billing Wholesalers (MBW) - a leading Revenue Cycle Management (RCM) company based in Chennai, India - utilizes Human Resource (HR) related procedures to increase organisational commitment and employee retention. The research develops from the perspective that in a high-demand, process-orientated industry like the medical billing industry, HR practices (hiring and selection, training and development, performance evaluation, pay and benefits, employee engagement, and work-life balance) are significant contributors to an employee's commitment to and retention with an organisation as well as employee satisfaction. A descriptive-correlational study approach was utilized to collect quantitative primary data from 81 employees using a standardised questionnaire with a five-point Likert scale. The statistical tests used to support or reject the research hypotheses were correlation analysis, multiple linear regression, frequency analysis and One--way ANOVA. Results indicate that perceived human resources effectiveness demonstrates a substantial positive relationship with commitment and loyalty dimensions. Two of the most imperative indicators of employee engagement & loyalty are performance recognition (PR) and recruitment transparency (RT); according to statistical analysis. Focused recommendations for human resources policy reform, employee retention, and organisational development are included in this report along with a unique empirical data and information from the niche of medical billing wholesale which is lacking in the HR literature today.

Keywords: HR Practices, Employee Loyalty, Organizational Commitment, Medical Billing, Revenue Cycle Management, Employee Retention, Performance Appraisal, Work-Life Balance

How to Cite this Paper

Pavithran.V, (2026). The Role of HR Practices in Enhancing Employee Loyalty and Commitment in Medical Billing Wholesalers. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(05). https://doi.org/10.55041/ijcope.v2i5.393

Pavithran.V, . "The Role of HR Practices in Enhancing Employee Loyalty and Commitment in Medical Billing Wholesalers." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i5.393.

Pavithran.V, . "The Role of HR Practices in Enhancing Employee Loyalty and Commitment in Medical Billing Wholesalers." International Journal of Creative and Open Research in Engineering and Management 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i5.393.

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References


  1. In their paper, Som and Aguenza (2018) discuss how commitment to an organization can lead to retention rates rising at a higher level than expectations. Specifically, they explain what constitutes an organizational commitment and how those with high levels of commitment toward their organization have been able to maintain a long-term relationship with that organization.

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  7. Chaudhary (2020). The effects of work-life balance and stress management practices on employee happiness. Organisational Psychology: An International Journal of Business Writing 20(4) 55 – 63

  8. When citing a source that isn't presented correctly in a format like an e-reader or on the internet (like as a PDF), it will make it hard for your readers to locate and access those sources. You are also required to list all references in a reference list at the end of the document with full details, including author(s), year published, title of work, and publisher per Australian Standard referencing guidelines.

  9. Mehta, D. and Roy, A. (2024) studied as a research article in the journal International Journal of Healthcare Management looking at employee wellness programs and mental health support and their connection to organizational commitment (p. 140-149).

  10. Nayak, B. and Sahoo, C.K. (2021) looked at the relationship between HR practices and employee commitment in service organisations, in an article published in the journal Management and Labour Studies (p. 215-228).

  11. Patel, H. and Patel, K. (2022) studied employee engagement practices and their relationship to organisational commitment in the journal International Journal of Business Excellence (p. 88-97).

Ethical Compliance & Review Process

  • •All submissions are screened under plagiarism detection.
  • •Review follows editorial policy.
  • •Authors retain copyright.
  • •Peer Review Type: Double-Blind Peer Review
  • •Published on: May 13 2026
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