Published on: June 2026
A STUDY ON ORGANIZATIONAL CULTURE AND CLIMATE AT DIGICALL TELE SERVICES PVT. LTD.
N. Harinesh
Dr. T. Shanmugapriya
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Abstract
A descriptive research design was adopted for the study. Primary data was collected from 100 employees using a structured questionnaire based on a five-point Likert scale. The collected data was analysed using percentage analysis and mean scores. The findings show that Digicall has strong cultural strengths in areas such as physical infrastructure, intra-departmental teamwork, and immediate supervisory support. However, the study also identifies important areas requiring improvement, including vertical communication, psychological safety, career development opportunities, fairness of rewards, workload management, and work-life balance.
The study concludes that while Digicall Tele Services Pvt. Ltd. has a positive foundation of teamwork and operational support, it must strengthen employee communication, recognition systems, career pathways, and shift management practices to improve employee engagement and reduce attrition.
Keywords: Organizational Culture, Organizational Climate, Employee Satisfaction, BPO, Communication, Work-Life Balance, Digicall Tele Services Pvt. Ltd.
How to Cite this Paper
Harinesh, N. (2026). A Study on Organizational Culture and Climate at Digicall Tele Services Pvt. Ltd.. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(6). https://doi.org/10.55041/ijcope.v2i6.350
Harinesh, N.. "A Study on Organizational Culture and Climate at Digicall Tele Services Pvt. Ltd.." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 6, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i6.350.
Harinesh, N.. "A Study on Organizational Culture and Climate at Digicall Tele Services Pvt. Ltd.." International Journal of Creative and Open Research in Engineering and Management 02, no. 6 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i6.350.
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- •Published on: Jun 26 2026
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