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International Journal of Creative and Open Research in Engineering and Management

A Peer-Reviewed, Open-Access International Journal Supporting Multidisciplinary Research, Digital Publishing Standards, DOI Registration, and Academic Indexing.
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ISSN: 3108-1754 (Online)
Crossref DOI: Available
ISO Certification: 9001:2015
Publication Fee: 599/- INR
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License: CC BY 4.0
Peer Review: Double Blind
Volume 02, Issue 8

Published on: August 2026

DATA-DRIVEN ANALYSIS OF DELIVERY PERFORMANCE AND DELAY FACTORS AT NGL LOGISTICS

Dikshit C.

Dr. P. Jyothi

Department of MBA, Saveetha Engineering College, Chennai
DOI:https://doi.org/10.55041/ijcope.v2i8.097

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Plagiarism Passed Peer Reviewed Open Access

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Abstract

Delivery performance is a crucial factor influencing customer satisfaction and operational efficiency in the logistics industry. This study analyses delivery performance and delay factors at NGL Logistics, an international courier service provider based in Vellore, with particular emphasis on domestic and international shipments. Using a sample of 200 shipment records, the research applies percentage analysis, cross-tabulation, and the chi-square test of independence to examine delay patterns and the relationship between shipment type and delivery outcomes.

The findings show that 72% of shipments were delivered on time while 28% experienced delays. International shipments, which constitute 77.3% of total volume, accounted for a disproportionate 82% of all delays, with customs clearance (39.3%) and documentation errors (25.0%) identified as the leading causes. Despite this, the chi-square test (χ² = 1.15, df = 1, p = 0.28) indicates no statistically significant association between shipment type and delivery delay, suggesting that operational factors — rather than shipment category alone — drive delay outcomes.

The study recommends strengthening documentation and compliance procedures, improving coordination with third-party courier partners, and adopting data-driven tracking tools to enhance delivery reliability and customer satisfaction.

How to Cite this Paper

C., D. (2026). Data-Driven Analysis of Delivery Performance and Delay Factors at NGL Logistics. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(8), 1-9. https://doi.org/10.55041/ijcope.v2i8.097

C., Dikshit. "Data-Driven Analysis of Delivery Performance and Delay Factors at NGL Logistics." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 8, 2026, pp. 1-9. doi:https://doi.org/10.55041/ijcope.v2i8.097.

C., Dikshit. "Data-Driven Analysis of Delivery Performance and Delay Factors at NGL Logistics." International Journal of Creative and Open Research in Engineering and Management 02, no. 8 (2026): 1-9. https://doi.org/https://doi.org/10.55041/ijcope.v2i8.097.

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References


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  • •All submissions are screened under plagiarism detection.
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  • •Peer Review Type: Double-Blind Peer Review
  • •Published on: Aug 11 2026
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