Published on: April 2026
THE ROLE OF ARTIFICIAL INTELLIGENCE IN PERSONALIZED E-COMMERCE SHOPPING EXPERIENCES
Dr Arshi Siddiqui
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Abstract
Artificial Intelligence (AI) has emerged as a transformative technology in the e-commerce sector by enabling highly personalized shopping experiences. Through machine learning, predictive analytics, natural language processing, and recommendation systems, AI analyzes consumer behavior to deliver tailored product suggestions, dynamic pricing, and intelligent customer support. This paper examines the role of AI in enhancing personalization in e-commerce, explores the underlying technologies, evaluates its benefits and challenges, and discusses ethical and regulatory concerns. Findings from existing literature suggest that AI-driven personalization significantly improves customer engagement, satisfaction, and conversion rates (Mani, 2026; Hargunani, 2025). The study concludes that AI is central to the future of digital commerce, although issues related to privacy, bias, and implementation costs must be addressed.
How to Cite this Paper
Siddiqui, D. A. (2026). The Role of Artificial Intelligence in Personalized E-Commerce Shopping Experiences. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(04). https://doi.org/10.55041/ijcope.v2i4.740
Siddiqui, Dr. "The Role of Artificial Intelligence in Personalized E-Commerce Shopping Experiences." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i4.740.
Siddiqui, Dr. "The Role of Artificial Intelligence in Personalized E-Commerce Shopping Experiences." International Journal of Creative and Open Research in Engineering and Management 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i4.740.
References
- Adawiyah, W., et al. (2024). AI and augmented reality integration in e-commerce personalization. Applied Sciences, 14(13), 5786. https://www.mdpi.com/2076-3417/14/13/5786
- Hargunani, C. (2025). The role of AI in personalizing e-commerce experiences. ResearchGate. https://www.researchgate.net/publication/393786448
- Mani, N. (2026). The role of AI and personalization in enhancing e-commerce customer experience. SSRN. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5834083
- Mehrotra, U. (2025). AI in online shopping experience. Journal of Recent Trends in Computer Science, 13(1). https://jrtcse.com
- Sharma, S. K. (2024). The role of artificial intelligence in personalized e-commerce recommendations. International Journal of Research. https://www.researchgate.net/publication/378147239
- Sri Tulasi, T., & Ahamed, S. B. (2025). AI-powered e-commerce personalization systems. Journal of Informatics Education and Research. https://jier.org
Ethical Compliance & Review Process
- •All submissions are screened under plagiarism detection.
- •Review follows editorial policy.
- •Authors retain copyright.
- •Peer Review Type: Double-Blind Peer Review
- •Published on: Apr 25 2026
This article is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. You are free to share and adapt this work for non-commercial purposes with proper attribution.

