Published on: April 2026
A COMPARATIVE STUDY OF CONSUMER BEHAVIOUR TOWARDS OLA VS UBER SERVICES
GAURI RAJPOOT
SHYAM DUBEY
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Abstract
The transportation sector has undergone a profound structural shift due to the advent of Aggregator-Based Models (ABM). This research paper provides a multi-dimensional comparative analysis of consumer behaviour toward the two dominant players in the Indian ride-hailing market: Ola (ANI Technologies) and Uber (Uber Technologies Inc.). This study investigates the psychological and economic driversāranging from price sensitivity to brand prestigeāthat dictate platform preference. Utilizing a descriptive research design, primary data was collected from a diverse demographic of 45 respondents and analyzed using Percentage Analysis and the 5-point Likert Scale. The findings reveal a market characterized by "Multi-homing" (51% usage overlap) and extreme price elasticity. While Uber is perceived as a "Premium Service" with superior UI/UX, Ola maintains a stronghold through localized "Service Diversity" (Auto/Bike). The paper concludes that brand loyalty is virtually non-existent in the digital utility era, and strategic differentiation must now focus on driver professionalism and "Frictionless Reliability
How to Cite this Paper
RAJPOOT, G. (2026). A Comparative Study of Consumer Behaviour Towards Ola Vs Uber Services. International Journal of Creative and Open Research in Engineering and Management, <i>02</i>(04). https://doi.org/10.55041/ijcope.v2i4.495
RAJPOOT, GAURI. "A Comparative Study of Consumer Behaviour Towards Ola Vs Uber Services." International Journal of Creative and Open Research in Engineering and Management, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijcope.v2i4.495.
RAJPOOT, GAURI. "A Comparative Study of Consumer Behaviour Towards Ola Vs Uber Services." International Journal of Creative and Open Research in Engineering and Management 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijcope.v2i4.495.
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